How CMTrading Protects Your Funds & Data
When you deposit funds with any broker, the most important question that pops up is: Where is my money? Is it safe?
Segregated Client Funds:
CMTrading is required by law under its FSCA license to hold all client funds in accounts that are separate from CMTrading’s operational funds. This means:
- Your deposit cannot be accessed or used to cover CMTrading’s business expenses
- Your funds are protected and insured even in the unlikely event of CMTrading’s insolvency
- Segregated accounts are held in reputable institutions, and this includes Barclays Bank PLC & Nedbank
- Independent audits are carried out annually as required by FSCA regulation
Segregation of client funds is a non-negotiable requirement of FSCA regulation, and CMTrading has upheld this standard from inception since 2012.
Data Security & Encryption
CMTrading uses top-notch institutional bank-grade encryption protocols to ensure all personal data, account credentials, and transaction records are protected. Our security measures include:
- SSL/TLS encryption on all our platform connections and data transmissions
- Secure KYC (Know Your Customer) verification to prevent identity fraud
- Two-factor authentication available on all accounts
- Strict internal access controls. Our staff cannot access client data at will. Only authorized personnel.
- We are fully compliant with applicable data protection laws
Scam & Phishing Protection
CMTrading actively and consistently alerts or notifies clients about impersonation scams and phishing attacks. Some fraudsters create fake websites, send emails, or make phone calls pretending to be CMTrading. Here is how to protect yourself:
- Only access CMTrading through the official website: cmtrading.com
- CMTrading will never on any account ask for your password over the phone or email
- If you receive any unsolicited call or email claiming to be from CMTrading. Please block and report it to us immediately
- Verify all communication you receive by contacting our official support channels
! ! ! If you believe you have encountered a CMTrading impersonator, contact us now through the official website and report the incident to your local financial regulator.
Your Rights as a CMTrading Client
- Right to withdraw your funds at any time.
- Right to file or make a formal complaint.
- Right to escalate unresolved complaints in the event this occurs) to the FSCA or FAIS Ombud (South Africa)
- Right to access all legal documents. Client Service Agreement, AML Policy, Privacy Policy, which are available on our website
- Right to request and get full transaction history and account statements at any time
Still have questions about our regulatory status?
Contact our compliance team at cmtrading.com/contact-us or visit our Regulations page for full licence documentation.
