FAQ

1. About CMTrading

Created by traders for traders, CMTrading’s founders have combined years of experience to create a one-stop destination for online trading. As a regulated online broker, CMTrading specializes in Forex, Index, Commodity and Cryptocurrency trading. 

We, at CMTrading, are proud of our state-of-the-art order execution, competitive spreads, and most importantly our amazing service and support. We strive to make our client’s experience an enjoyable one and value the relationship of each of our account holders and business partners. 

The company operates successfully around the globe and places great emphasis on providing professional and reliable services to all our clients. Our MT4 trading platform combines simplicity with professionalism, and you are only ever a few clicks from opening an account! We provide our traders with the stability and accessibility you need for secure trading 24 hours a day, under all market conditions. 

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CMTrading is a fully licensed and regulated broker. The company is licensed by the Financial Sector Conduct Authority (FSCA) & Financial Services Authority (FSA).  

To learn more about our licenses click here. 

We do not trade for our clients. However, we offer full support regarding the trading process through our trading specialists, and various training tools that will provide you with everything you need to make good trading decisions. 
Read more here. 

Additionally, we offer our clients the CopyKat trading platform, which enables our traders to copy professional traders’ moves.  

For more information, please click here.

You can find all our various account types here. 

2. Trading

The foreign exchange market (Forex, FX, or currency market) is a global decentralized market for the trading of currencies. This includes all aspects of buying, selling, and exchanging currencies at current or determined prices. In terms of volume of trading, it is by far the largest market in the world. 

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Trading is speculating on the fall or rise of a currency against another. The base currency is the basis for the BUY or the SELL trade. If we believe that the Euro will strengthen against the Dollar, we can BUY the EUR/USD pair, or buy the base currency (Euro), and simultaneously sell the quote currency (USD). 
If we believe the Euro will weaken against the USD, we can SELL the pair, or sell Euro and simultaneously buy USDs. Buying the base currency is called going long (looking to profit from the pair’s rising). 
Selling the base currency is called going short (looking to profit from the pair falling). 
Click here for more information or watch our MT4 video guide here. 

A pip or “percentage in point” is the smallest denomination in the price of currencies. It is the fourth digit in all currency pairs except for the Japanese Yen (JPY) – where it is the second digit. 
A “tick” depicts the smallest change or increment in movement in any currency pair on the Forex market. For example: if the EUR/USD changes from 1.4796 to 1.4795, it is called one tick/pip, which is 0.0001. 

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Leverage is a powerful tool that allows investors to trade with more money than they have deposited in their trading account. Trading wisely with the leverage system can work in your favor, and bring in high profits. 
CMTrading offers up to 400 to 1 leverage, which means that a $1,000 USD margin deposit would enable a trader to buy or sell up to $400,000 worth of currencies. 

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The required equity that an investor must deposit to collateralize a position. In other words, a margin is an amount deposited by traders which enables them to participate in the Forex market. 
If your funds fall below margin requirements, the system will close some or all open positions. This prevents your accounts from falling into a negative balance which means you cannot lose more than your initial investment. 

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Margin call is when your margin percentage reaches 100% which is endangering your account. In order not to have any positions closed the following actions can be taken:   

  • Add funds to your account  
  • Close some of your open trades at the current loss  
  • Hedge  

If your margin % decreases to 50% you will have a STOP OUT, please read ‘stop out’ for further explanation.  

Margin level is displayed on the platform as a % anytime you have open positions, and is calculated as: Equity / Initial Margin *100.  

Equity means the balance + unrealized P&L in each trading account.  

Stop Out happens after you reach margin call, if you do not take any actions to save to your account and the margin percentage reaches 50% the stop out will automatically trigger.  

 Every trade has “a cost”, which means that in order to open a trade, you must not only have the funds to open it, but you must have funds as “collateral” as well. The platform calculates it automatically.  

Stop Outs help to prevent trading accounts from falling into a negative balance, however, in very volatile markets, or during market gaps, it is not always possible to fill orders at a specific level and there might be significant slippage when Stop Out orders are executed.  

For example, if the system does not let you open a trade even though you have funds in your account, it may be because the trade you are trying to open has a large margin requirement or the volume of the trade you are trying to open is too big for your account.  

Stop out is when your trades get closed automatically by the system because you did not have any more funds to sustain them.  

This happens when the account has generated losses and there are no more funds available to keep the margin at a safe level.  

The trades will close automatically (STOP OUT). The system will close first the larger volume trades that are taking up the most margin (even if those are winning trades). This happens when the margin percentage reaches 50%.  

A Swap is a debit or credit paid or earned as a reflection of the varying interest rates applicable to currency pairs. When trading the USD/JPY for example, swap interest rates will be determined based on the interest rates of the countries being represented by this pair 
Depending on whether you are long or short and which country has higher interest rates, you may be charged or credited interest. 
Essentially, when traders hold a position overnight, they are subject to the interest rates applicable to the currency pair they are trading. 
‘Swap’ is also commonly referred to as ‘rollover rates. 

The difference between the Bid and Ask prices is referred to as the spread. 

You can view the economic calendar here

To access the trading signals, you must log into your trading account on the website and have a positive balance. You can consult trading signals here

Foreign Exchange and CFD Trading are leveraged products that involve a significant risk of loss. The trader is liable for the loss of either a portion or the entire margin deposit if the risks and fundamentals are not fully considered in the trading process. 
We, as a non-dealing desk broker, are responsible for providing the tools, instruments, and quotes necessary to ride the daily volatility fluctuations in the global foreign exchange business. 
We encourage our clients who intend to trade to be fully aware of the risks, fundamentals, and technicalities associated with being a profitable trader. Appropriate training is necessary for doing well in the market. 

There are many reasons why trading signals are so great. Here are a few of them: 

  • They ease the access of novice traders to the currency market. 
  • They provide relevant data to trade on. 
  • They allow traders to access a wide variety of trading strategies that can lead to major profits. 
  • They provide ‘training wheels’ practice in the Forex market, helping traders gain knowledge and confidence. 

With CMTrading as your broker and daily Trading signals provider, you will be able to perform smart, informed trades and have a seamless, simple integration into the Forex market. Choosing the right provider for your signals is the most critical decision you will make – CMTrading offers safe, secure, and transparent information to its traders to help them maximize their trading. 

3. First steps

The first step is to open an account. It is very simple and takes only a few minutes. All you need to do is complete the registration here and you will have a new CMTrading Account.
The next step is to fund your account and start trading. 

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To register for a live account, simply click here and fill out your contact details. Please use your real name and details when registering for an account manager to contact you. 

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To open a demo account, you must first register for a live account here
Once you have registered for a live account, click “add account” on our website and choose the “demo” option. Please make sure you create the account on our website and not directly on the platform. 

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To use the MT4 platform on a desktop/laptop computer, please download the software here. 
To use the MT4 platform on a tablet/mobile, please download the Meta Trader 4 app on the App Store or Google Play. 

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To change your details, log into your account on our website, click “My account” and choose “Personal details”. 
Make sure you save your changes when done. 

To retrieve your password, please click here. 
Enter your registered email address and account number and click on “Enter”. A password reminder will be sent to your registered email address. 

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Download the MT4 platform from the link above. Please follow the instructions below to connect to the MT4 server: 

  • Open your MT4 platform 
  • Go to “file” and click on “Login to trading account”. 
  • In the new pop-up window, type in your account number and password. 
  • In the server field, type in live.cmtrading.com:443 (to connect to your demo account, repeat steps 1 through 3 and type in demo.cmtrading.com:443 in the server field) 
  • Log in 

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Depending on your device, download the MT4 app from the App Store or from Google Play. Follow the instructions below: 

  • Open the MT4 app 
  • Click on the + sign to connect your trading account to the new server 
  • Choose “login to an existing account
  • In the search field, type in CMT and choose “Global Capital Markets Trading Limited 
  • Log into your trading account with your account number and existing password. 

Trading is enabled when your account is fully verified and funded. 
Please contact s[email protected] to enable your account. 

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4. Account Verification

As an FSCA-regulated company, we must comply with the directives of our regulator and all trading accounts must complete the verification process before their full activation. 

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  • Proof of Identity – This can either be a government-issued Passport, Identity card/book or driver’s license. 
    Please provide front and back copies of this document clearly showing your full name, date of birth, issue and expiration date (if applicable) and your picture. 
  • Proof of Residence – This can be any utility bill or bank statement. 
    Please provide a document that was issued within the last 3 months and shows your name, full residential address, and the issue date. 
    We can also accept an affidavit from the police station or a declaration of residence signed and stamped by your municipality. 
    Please note that PO Boxes are not accepted. 

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  • CK documents listing all company directors. 
  • Board of directors’ minutes: Contact [email protected] to request this document to be sent to you. 
  • Proof of Identity for all listed company directors. This can either be a government issued Passport, Identity card/book or driver’s license. Please provide front and back copies of this document showing clearly the full name, date of birth, issue and expiration date (if applicable) and the picture. 
  • Bank statement of corporate bank account. 

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  • Login to our portal and click on your name found on the top right (Next to Deposit). 
  • Click on ‘Verification Centre 
  • Upload your Proof of Identity and Proof of Residence (JPEG/JPG/PDF/Word format). 
  • You will be notified that your account is active 

Please note – our accounts department requires one business day to process and verify accounts.  

If you experienced any issues with the verification process, send us your documents at [email protected] and we will gladly assist you. 

Here’s how to verify your documents

All your personal information is fully protected by an SSL certificate and saved on a secure server. 

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5. Account Funding

To deposit funds, log into your account on the website and click on “make a deposit”. 

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CMTrading offers many convenient payment options. For card deposits, we accept Visa and MasterCard credit or debit cards.   

If you wish to wire funds click here.  We also offer deposits by e-wallets.   

When funding your trading account, please use a payment method that is registered under your name 

  •  If you fund your account by wire transfer, kindly provide proof of payment.   
  • If you fund your account with a credit/debit card, please provide front and back copies of this card.   
  • On the front, please leave the first and last 4 digits, your name, and expiration date.   
  • On the back, please hide the CVV code and make sure the card is signed.   

If your card does not show your name, please provide a statement showing the card number and your name, or an official letter signed and stamped by your bank stating that the card belongs to you.   

 Alternatively, you can just send us a copy of the credit card’s statement if the owner’s name and the last 4 digits of the card are visible.   

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We do not keep your credit card information on any of our servers, apart from the last 4 digits of the card which are used for verification purposes only. 

Do I need to deposit money in order to open an account? 

No, you do not. Registration is free and you only need to deposit money in order to trade. 

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No, you do not. Registration is free and you only need to deposit money in order to trade.

Instant Payments: 

  • EFT and Ozow (Only available for South African clients through the website) 
  • Credit Card Transfers 
  • e-Wallets 
  • Crypto Currency Transfers 

Non-Instant Payments: 

  • Bank Wire Transfers – Up to 2 business days (Proof of payment must be sent to [email protected]) 
  • Mobile Money – Up to 20 minutes 

You can start trading with a Live Trading Account with just $100. The first deposit sets your account currency type: US Dollars or Euros.  Once your account currency is set, it will remain in this currency. 

There are a few basic reasons for deposit issues: 

  • Some details are missing or are not correct: Double check the details and try again. 
  • Your card is restricted from online deposits: Contact your Credit Card Company and/or financial institution and remove the restriction. 

If you are still experiencing issues with your deposit, please visit our Help Centre or contact us via LiveChat. 

We know our clients want to rest assured knowing their deposits are safe and secure. All our clients’ funds are held in segregated accounts and GCMT SA clients are protected under the financial regulation of the Financial Services Board (FSB) South Africa as a juristic representative of FSP 38782 Blackstone Marketing SA (PTY) Ltd. 

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You can easily transfer money from trading accounts belonging to the same owner in three easy steps.  

Step 1. Login to the website using your registered email address and password.  

Step 2. Click on your name on the top right of the portal.  

Step 3. Select “Manage Accounts – Transfer Between Accounts”.  

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Alternatively, you can send an email to [email protected] specifying the trading accounts, you want to transfer from/to and the exact amount. 
Please note that you cannot transfer funds between owners even if you are relatives or business associates. 

6. Withdrawals

To withdraw funds from your trading account, log onto your trading account on the CMTrading website and click “withdrawal”. 
Choose your account number, type in the sum of the withdrawal and choose your withdrawal method*. 

Once the withdrawal method is chosen, fill in the required fields and click on the “request a withdrawal” button at the bottom. 

*In compliance with anti-money laundering international laws, we are obligated to refund money to the funding source. If you funded your account with a credit/debit card, the money will be refunded through that same card. If you funded your account via bank wire/EFT/cash deposit, funds will be sent back to your bank account. In the event of a third-party deposit, funds will be sent back to the third party, up to the amount deposited by the third party. 

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Requests are processed within 3 business days. 
In order to avoid any delays please review your information carefully before submission. 
Please note that our withdrawal procedure may require you to provide additional documents and to be available for a phone confirmation. 

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The minimum withdrawal amount is $20 

Yes, you can cancel your withdrawal. Read more here.

If you withdrew the funds via debit/credit card, please check with your card company. You will see the funds on your monthly statement. 
If you withdrew funds into a bank account, please check with your bank. 
Remember that international money transfers may take time due to transactional processes within financial organizations. 
CMTrading has absolutely no control over these internal policies and we cannot influence nor shorten those processing times. However, based on experience, it usually takes between 3 to 7 additional business days. 

For all information regarding deposits and withdrawals please contact our support team.   

Need assistance? Visit our Help Centre